Are after-call survey phone calls the best way to poll my customers?

//Are after-call survey phone calls the best way to poll my customers?
Are after-call survey phone calls the best way to poll my customers? 2018-07-09T05:56:54+00:00

Home Forum General Discussion Are after-call survey phone calls the best way to poll my customers?

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  • Janus Bentazal
    Member
    Post count: 1

    Are after-call survey phone calls the best way to poll my customers?

  • Tracy Gil
    Member
    Post count: 1

    It’s the only way to really reach the customer.

  • Richard Ellis
    Member
    Post count: 1

    It depends on what you’re trying to do.

  • Glenn Richards
    Member
    Post count: 1

    No. In fact, we use after-call surveys via SMS texting almost 100% of the time. We get a really high response from SMS texting, whereas we don’t get that many customers that are willing to take a phone call survey. Sometimes we use after-call email surveys as well. As a general rule, we also try to keep our surveys to 5 questions or less. We have noticed that the longer the survey, customers don’t finish the survey. Even with 5 questions, we sometimes see clients start the survey, but they don’t finish.

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