Should we offer more self-service options for our customers?

//Should we offer more self-service options for our customers?
Should we offer more self-service options for our customers? 2018-07-07T04:34:21+00:00

Home Forum General Discussion Should we offer more self-service options for our customers?

  • Author
    Posts
  • Marcus Baltazar
    Participant
    Post count: 1

    Should we offer more self-service options for our customers?

  • DexterS
    Member
    Post count: 1

    Not many people use self-service and most would rather speak with an agent.

  • Rob
    Member
    Post count: 1

    Our customers can go to our website to find what they need, most of the time.

  • JohnMark
    Member
    Post count: 1

    Self-service is a critical part of the contact center strategy. Almost 70% of customers believe that every company should offer self-service options for their customers. This includes: IVR options, website knowledge-base options, and chat bot options. Most every customer has a mobile device, and most customers expect to be able to get answers to their questions through self-help options. A great deal of customers would rather not have to make a phone call. I am one of them.

You must be logged in to reply to this topic.